1. Refund Eligibility:1.1 Customers are eligible for a full refund if a cancellation is requested up to 2 months before the scheduled tour date.
1.2 Cancellations made within 2 months of the tour date are subject to a 50% refund.
1.3 No refunds will be issued for cancellations made within 1 month of the tour date.
2. Customised Nature of the Tour:2.1 Viareggio Tours offers highly customised tours of Tuscany, and the cancellation policy reflects the need to make various tour day bookings for each customer.
2.2 The 50% refund policy within 2 months is due to the extensive planning and arrangements required for each tour participant.
3. Refund Processing Time:3.1 Refunds will be processed within 7 working days from the date the refund request is issued.
3.2 The refund will be issued to the original payment method used for the booking.
4. Refund Request Procedure:4.1 To request a refund, customers must send an email to
hello@viareggiotours.com with the subject "REFUND REQUEST."
4.2 The email should include the customer's name, booking reference, and the reason for the refund request.
5. Unsatisfactory Experience:5.1 Viareggio Tours is not legally obligated to offer a refund in case of an unsatisfactory experience during the tour.
5.2 The company, however, is committed to providing the best possible customer experience and will make every effort to address and resolve any concerns raised by customers during the tour.
6. Customer Insurance:6.1 Viareggio Tours strongly advises customers to have comprehensive travel insurance in place to cover unforeseen events during the tour.
6.2 The company is not responsible for any expenses incurred by customers due to events beyond its control, such as trip cancellations, delays, or medical emergencies.
17. Policy Updates:7.1 Viareggio Tours reserves the right to update this refund and cancellation policy at any time.
7.2 Any changes to the policy will be communicated to customers via email and will be effective immediately upon posting on the company's website.
By booking the tour, the customer acknowledges and agrees to the terms outlined in this Refund and Cancellation Policy. For any inquiries or refund requests, customers can contact Viareggio Tours at hello@viareggiotours.com.